Shipping policy

SHIPPING POLICY

Order Processing Time
All orders are processed within 2 to 4 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

Shipping Time
Once your order has shipped, delivery times are estimated as follows:

— United States: 6–8 business days
— Australia: 6–8 business days
— Canada: 6–8 business days
— United Kingdom: 6–8 business days

Please note these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.

Order Confirmation and Tracking
You will receive an order confirmation email as soon as you place your order. Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties, and Taxes
For international orders (Australia, Canada, United Kingdom), your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict what they may be. Please contact your local customs office for more information before placing an order if you have questions about potential charges.

Damaged or Lost Shipments
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our team directly at infopawgether@gmail.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at infopawgether@gmail.com so we can attempt to correct it before the order ships — we cannot guarantee changes once an order has been processed.

Questions
If you have any questions about your order or this shipping policy, please contact us at infopawgether@gmail.com.