Refund policy

RETURN POLICY

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at infopawgether@gmail.com. Please note that returns will need to be sent to the following address: [COMPLETAR CON DIRECCIÓN REAL]

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infopawgether@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This does not affect your statutory rights as described below.

Exceptions / non-returnable items
Custom or personalized products cannot be returned unless faulty. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are non-returnable for change of mind, unless the item is faulty or does not match its description, in which case your statutory consumer rights apply as described below.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under the consumer protection laws of your country, which apply regardless of the return window stated above.

— Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

— United Kingdom: Under the Consumer Rights Act 2015, if your item is faulty, you may be entitled to a repair, replacement, or refund, in addition to the rights described above.

— Canada: Your rights under applicable provincial consumer protection legislation are not affected by this policy.

— European Union 14-day cooling off period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, the item should be unused beyond what is necessary to establish its nature, characteristics, and function, and in its original packaging where possible.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at infopawgether@gmail.com.